HERE ARE THE TOP TIPS ON RESPONDING TO COMMENTS AND ENGAGING WITH PEOPLE WHO LEAVE THEM:
- Speak like a human being – People like to connect with real people in social media.
- Converse with your commentor as if you know them – It will help you connect with them with a thoughtful reply.
- Come from a place of empathy – People are not perfect, and it will help if you try to understand their comment.
- Be polite, appreciative, and even take the blame for some of their difficulties using your page.
- Match how much they say.
- Try to respond to as many commenters as possible – While still growing your business, it is best to respond personally.